Data Protection Policy (DPP)


Data Protection Poliy

Protection of your data

We, HERTLING GmbH & Co. KG, take the protection of your customer data very seriously and comply with the provisions of the relevant data protection legislation. HERTLING uses the (personal) data supplied by the customer to undertake and process the relocation order. The information is only passed to selected agents in so far as the latter are appointed by us. The data is not sold or passed to any other third party. We wish to point out that the transmission of data in the Internet (for example when communicating by email) may be subject to security vulnerabilities. We are therefore unable to guarantee the absolute 100% secure protection of the data against access by unauthorized third parties. At the end of the retention period required by tax and commercial law data will be removed.

Privacy declaration

The responsible positions in respect to privacy laws are: Erik Cock-Johnsen and Dr Helmut Hertling.

Summary of general information

As you enter our website a variety of information will be collected automatically. This information, consisting of server log files, includes the type of web browser and the operating system used, the domain name of your internet provider and similar information. This is material that makes no inferences in respect to your identity. This information is technically necessary in order to deliver the information requested accurately and are a necessity in the use of the internet. Anonymous information of this kind is analysed statistically by us in order to optimise our internet site and the technology that supports it.

In order to ensure the security of your information we use current technology encryption standards (eg SSL) with HTTPS.

Contact page

If you contact us through the contact page on our website, the information you provide will be stored in order to answer the query as well to enable a response to any follow-up matters.

Deletion and/or locking of information

We maintain the provisions of data protection and data minimisation. Due to this we store personal information only for the period we require it to achieve the stated purposes or for the period of time required legally. Following the conclusion of the applicable purpose, for example the expiry of this period of time, data is routinely blocked or deleted in accordance with legal requirements.


Like may other websites we use cookies. Cookies do not consist of text data that could be transferred to your hard disk from a website server. Through cookies we obtain particular information such as IP address, the browser used, the computer’s operating system and the internet connection.

Cookies cannot be used to start applications or to transmit a virus to your computer. On the basis of the information contained in cookies, we can simplify your navigation of our website in order to provide the best view of the website.

Our website can also be viewed without the use of cookies and internet browsers are usually set up so that cookies must be accepted before they are applied. Please use the help functions in your internet browser to find out how these settings can be changed.

Use of Google Analytics

This website uses Google Analytics, a web analysis service of Google Inc (Google). Google Analytics uses cookies (text files) that are stored on your computer to enable an analysis of your use of the website. The information collected about your use of the website will commonly be transmitted to a server belonging to Google in the USA und stored there. Because of the internet provider (IP) anonymisation of websites, within members states of the European Union and in other partner states of the Convention on the European Free Trade Association, your IP address is abbreviated prior to transmission. Only under exceptional circumstances would the full IP address be transmitted to a Google server in the USA and would be abbreviated there. Under a mandate from the operator of this website, Google will make use of this information to evaluate the usage of the website; to provide reports about website activity and to establish services that derive from website and internet usage in respect to the website operator. The IP address transmitted from your browser to Google Analytics is not combined with any other information that Google may have. You can exclude the capture of your data that would be provided by the cookies and data that derives from the usage of the website (including your IP address) to Google if you load and install the Browser Plugin in the link below:

Google Analytics Opt-out Browser Add-on

Google AdWords

Our website uses Google Conversion Tracking. If you arrive at our website from a Google advertisement a cookie will be installed on your computer. The Conversion Tracking cookie will be set if a user clicks on an advertisement switched from Google. After 30 days these cookies expire. They are not used for personal identification. If the user visits certain pages of our website and the 30-day period has not yet expired we as well as Google can recognise that a user has clicked on the advertisement and has been redirected to this page. Each AdWords customer receives a different cookie. In this way cookies cannot be followed from the websites of AdWords customers. The information collected from conversion cookies are used to establish conversion statistics for AdWords clients who have agreed to this service. Clients receive information about the total number of users who have clicked on advertisements and who have been forwarded to a page that has been labelled with a conversion cracking tag. However, they are not provided with any information that can identify a user.

If you do not want to participate in tracking, you can deny the activation of a cookie, for example through settings in your browser where you can deactivate cookies in general or set up your browser so that cookies are blocked by the domain name “googleservices.com”.

Your rights for information, corrections, lockouts, deletion and appeals

At any time, you have the right to obtain information about the private information about you that we hold. You also have the right to correction, blocking or deletion of your personal information so far as this information is not required to complete any business with you and this is not in conflict with any legislative archiving requirements. Please refer your enquiry to our privacy agent. You will find the contact details at the bottom of this page.

So that the blocking of data can be actioned at any point, for control purposes this data must be contained in a specialised data file. Any changes you require or the recall of consent can be undertaken by us for future effect following appropriate advice to that effect from you.

Changes to our privacy provisions

We reserve the right to adjust our privacy provisions from time-to-time so that they conform to current legislative requirements or to make amendments to our services in respect to privacy provisions to take account of new services upon their introduction. Upon your renewed visit, the new privacy provisions will apply.

Questions to our privacy agent

If you have any questions about privacy, please send an email or directly contact our privacy agent at